Ordering Information

Ordering Information

Finding Your Product

At Rosarycard.net we offer a large selection of religious products, including rosaries, religious jewelry, icons, crucifixes and crosses, rosary cards, statues and more. Our category navigation, shop by product and search features will help direct you to the product you are looking for. If you need any assistance please do not hesitate to call us toll-free at 1-800-741-7754 where you can speak to a 'live' person. Our friendly experts are on hand to answer any of your questions.

Professional Advice and Recommendations

Our friendly and knowledgeable sales staff have an enormous amount of product knowledge and are eager to help.You may call us toll-free at 1-800-741-7754 Hours: Monday - Friday, 8 a.m. - 6 p.m. EST

Payment Methods

Credit Cards: Visa, MasterCard, American Express.PayPal. Debit Cards with the MasterCard or Visa logo. Bank cashiers check, certified check or personal check. (By mail only - 10 day hold) Postal Money Order

No Sales Tax

Save Money! We don't collect state sales tax on delivery to any state across the United States with exception to New York deliveries

Cancelling an Order

Orders may be cancelled before the item(s) are shipped. Please call toll free: 1-800-741-7754

Ordering Online

For online orders we can accept Visa, MasterCard, American Express,PayPal, Personal Checks and Money Orders. With personal check and money order transactions, we will hold your online order until payment has been received at our offices. In order for us to deliver your merchandise in the fastest way possible we ask that you please be sure to fill out all of the information accurately and completely. Once you have submitted your online order you will be notified immediately that it has securely reached our office and will be processed and shipped usually within 1 business day but sometimes it may extend to 2 business days. In regards to internet transaction security, we are a certified secure site, and have what is known in the industry as SSL (secure socket layer) technology. Our encryption works on a 128-bit system, which is the highest form of security available and is completely verified through Comodo. We have purchased security package to insure that Rosarycard.net customers are given the highest level of security offered on the market today. Our systems encrypt information within an internet connection through complex mathematics and code and only Rosarycard.net has the tools necessary to open the encryption.All online orders are typically processed and shipped within 1-2 business days, and major holidays may delay us a little further.

Ordering By Mail

If you prefer to order by mail you can write the items you wish to purchase on a separate piece of paper. Please include your name, shipping address and telephone number, along with what you wish to order (product SKUs). For mail orders we accept personal checks and money orders. Please allow up to 8 days for first class mail to reach our offices. You may also shop online and select an option at the end titled "Check/Money Order". We will hold this type of online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Rosarycard.net and mailed to the following address:

Rosarycard.net 3308 Ogle Drive Cary, NC 27518

Ordering By Telephone

For phone orders, please have your complete order ready, along with your credit card information. Customer service is available for phone orders toll free at 1-800-741-7754 from 9AM to 6PM EST. After these hours you may leave your order on our voice mail systems for next day processing.For phone orders we only accept Visa, MasterCard, , and American Express. For our international customers outside of the U.S. please call 001-914-455-4078.

Ordering By Fax

For fax orders please write your order information on a separate piece of paper including your address, telephone number, credit card information, and signature. You may also order online and once all the items are within your cart simply print it out and fax it to us with the required information.You may fax your order to 914-514-8047.

Cutoff and Shipping Times

All orders are typically processed and shipped within 1-2 business days, and major holidays may delay us a little further.

International Orders

We ship internationally with some exceptions

Special Orders & Requests

We offer special ordering services. We are also open and receptive to new product ideas and we would love to discuss the possibility of increasing our existing product line. For suggestions, please call 800-741-7754 or e mail customer service at sales@iconeum.com

Discrepancies, Shortages and Returns

If your order is received with any notable shortcomings, please contact customer service immediately.All discrepancies, shortages, broken merchandise and any requests for returns must be made within 60 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 60 days of the invoice date

NOTE: Please note that unless defective, the 14KT solid gold jewelry may not be returned for a refund. This jewelry is cast to order and as such may not be returned. We will exchange defective Solid Gold jewelry at our expense. The Gold Filled jewelry *can* be returned.

Returns

Our guarantee to you... If for ANY reason you are unhappy with the products you received, please send them back within 60 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products. And if you do not, then we will do everything to make your business experience with Rosarycard.net the most enjoyable. We are proud of the fact that...

NOTE: Please note that unless defective, the 14KT solid gold jewelry may not be returned for a refund. This jewelry is cast to order and as such may not be returned. We will exchange defective Solid Gold jewelry at our expense. The Gold Filled jewelry *can* be returned.

We do not charge a restocking fee

You have up to 60 days to return merchandise Returns are not questioned, for any reason. When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and assists in the development of better products. When returning items please let us know if you want a credit card refund or equal value exchange.

Please Note!We are unable to accept returns for international orders.We also do not accept returns for "clearance" and "special order" items.

NOTE: Please note that unless defective, the 14KT solid gold jewelry may not be returned for a refund. This jewelry is cast to order and as such may not be returned. We will exchange defective Solid Gold jewelry at our expense. The Gold Filled jewelry *can* be returned.

Out Of Stock Items

Occasionally we run out of stock of particular items rather unexpectedly and we issue a "Out Of Stock" notice on your invoice. While we may have the item in stock at the time that you placed your order, by the time it gets sent for final processing we have realized an unexpected stock deficiency.This is due in part to a surge in orders for a particular item which reached our warehouse before your order did and this created a zero inventory for the item you wanted. While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice. If you notice that an item is posted as out of stock on our website, you may simply click the notify me button, and from here you may enter your e-mail address and name. Once the product is available again, we will notify you immediately.Please Note: In the event that you receive an "Out Of Stock" notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks.

Backorders

Occasionally we run short of stock on particular items and issue a "Backorder" on your invoice.This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.In this instance we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks.

Shipping

All online orders are typically processed and shipped within 1-2 business days, and major holidays may delay us a little further. We use US First Class Mail or US Priority Mail with tracking.We also offer Fedex Express, 2 Day, and 3 Day services when ordering online, by calling customer service at (800) 741-7754 before 2 PM.Additional fees apply. Please allow one additional day for processing, packing and shipping, excluding weekends. Therefore if you place an order on Monday and select 2 Day Air shipping you will not receive your parcel until Wednesday.For Alaska, HI, PR, US territories and all APO, FPO and US Territories, we ship via USPS Priority Mail and these orders are processed and shipped every 48-72 hours.

*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. These delivery times do not include the time taken to process and fulfill your order at our facilities and this should only be used as a transit average. All domestic orders within the United States typically take 2-8 days to arrive to you after your order is placed at Rosarycard.net.

Shipping Charges

We pay for your shipping on all orders shipped to the United States.International orders are subject to shipping charges which are calculated and automated within our shopping cart system and all charges are clearly visible during the check out process.